Order cancellation
At Bass Lab Hub we understand that plans can change. You can cancel your order at any time and for any reason before it is shipped.
1. Cancellation Terms
You have the right to cancel your order **at any time** prior to shipping without any additional questions or complications from our side.
2. How to Cancel an Order
To cancel your order, simply contact us as soon as possible using one of the following methods:
- Email: danevrado@gmail.com
- Phone: +34 627 898 763
Please include your **order number** in the message.
3. Cancellation Timeframes
| Order Status | Cancellation Possibility |
|---|---|
| Order placed (payment received) | Can be cancelled immediately |
| Order is being prepared / packed | Can still be cancelled in most cases |
| Order has already been shipped | Cancellation is no longer possible. You can use our Return & Refund Policy after receiving the goods. |
4. Refund After Cancellation
If your order is successfully cancelled before shipping:
- We will initiate a full refund to the original payment card (Visa / Mastercard) within 1–3 business days.
- The money will be returned through our payment partner Redis.
- Depending on your bank, the refund may appear on your account within 3–10 business days.
5. Important Notes
- We do not charge any cancellation fees.
- We do not ask unnecessary questions — just let us know you want to cancel.
- If the order has already been shipped, cancellation is not possible. In this case, please wait for delivery and use our standard Return and Refund Policy (14 days).
We are here to help!
If you need to cancel your order — simply write or call us. We will process your cancellation quickly and without complications.
If you need to cancel your order — simply write or call us. We will process your cancellation quickly and without complications.
6. Contact Information
For order cancellation or any related questions:
Email: danevrado@gmail.com
Phone: +34 627 898 763